Store Policy – Sun Coast Restaurant Supplies
At Sun Coast Restaurant Supplies, we are committed to providing high-quality equipment and excellent service. To ensure transparency and protect both our customers and our business, the following policies apply to all transactions. By purchasing from us—whether in-store, online, or by phone—you agree to the terms and conditions outlined below.
---
Deposit Policy
All deposits are valid for 30 calendar days from the date received. After this period, if pickup or delivery arrangements have not been made, the deposit will be forfeited and the item(s) will be returned to inventory for resale—no exceptions.
If you require additional time for pickup or need to arrange delivery, you must contact a Sun Coast representative before the 30-day deadline. We are not responsible for forfeited deposits due to lack of customer communication.
If a customer cancels an order held with a deposit, a 30% restocking fee will be deducted from the deposit. The remaining balance will be refunded.
---
Payment Policy
We accept the following payment methods:
Visa, Mastercard, Cash, Business Checks (must clear before release)
ACH Transfers, Wire Transfers, Venmo, and Zelle Payments
Please note:
Debit/credit card transactions may take 24–48 hours to process before equipment is released. All debit/credit card transactions are subject to 3% non-refundable processing fee. No exceptions.
Checks require up to 7 business days to clear before pickup or shipment is authorized.
---
Return Policy – All Sales Are Final
All sales are final. We do not offer refunds under any circumstances.
Customers are fully responsible for ensuring that all equipment:
Fits their space and entry points
Meets state and county code requirements
Matches their order specifications
Sun Coast is not liable for any issues resulting from customer error, including incorrect orders or compliance oversights.
Inspection Requirement:
Carefully inspect your item upon delivery. If damage is visible, do not sign for the shipment. If the delivery receipt is signed, we cannot file a damage claim and will not assume responsibility. If an item appears damaged or broken, instruct the driver to return it immediately.
---
Exchange Policy
Exchanges are only permitted within 3 days of purchase and require the original receipt. All returned items must be:
Unopened
Unused
In original, undamaged condition
A 30% restocking fee applies to all exchanges.
We do not accept exchanges on:
Parts
Electrical components
Standard or special orders
No exceptions.
Shipping charges are non-refundable unless stated otherwise in writing.
---
Order Lead Time & ETA Policy
Estimated Time of Arrival (ETA) is provided as a general guideline only. We are not responsible for any delays on standard or special orders caused by manufacturers, shipping carriers, or supply chain issues. There are no refunds, returns, or exchanges on standard or special orders, regardless of delays.
---
Cancellation Policy
All cancellations of standard or special orders are subject to a non-refundable 25% cancellation fee, even if the order has not yet shipped. If the order has already shipped, there will be 30% restocking fee, plus a return shipping fee applied to your order.
Refund Policy
If a refund is issued, please allow 7–10 business days for the funds to be fully processed and appear in your account.
This timeframe allows for the varying processing speeds between banking institutions and credit card companies. Once we initiate the refund, the time it takes to post is outside of our control and depends on your financial institution.
Initiation: We send the refund request to our payment processor immediately.
Processing: The payment processor sends the funds back to your bank. This typically takes 3–5+ business days.
Posting: Your bank or credit card company finalizes the transaction and makes the funds available to you. This can take an additional 2–5+business days.
Note: If you haven't received your refund after 10+ business days, please contact your bank first to inquire about the pending credit, then reach out to us for further assistance.
---
Sales Tax Policy
Sales tax will be applied according to Florida, New York, and United States law unless a valid tax-exempt certificate is provided prior to purchase.
We accept valid tax-exempt forms from:
Non-Profit Organizations
Churches
Temples
Government Agencies
Hospitals
Schools
Registered Equipment Dealers
Note: Restaurant tax-exempt forms are not valid for equipment purchases; they apply only to food and related items.
If you fail to inform us of your out-of-state business address before purchase, we will issue a store credit for the tax difference after proper documentation is provided. No cash refunds for tax differences will be issued.
---
Warranty Policy
All new equipment is backed by a manufacturer’s warranty. Sun Coast Restaurant Supplies is not liable for defects or damage to new items after delivery.
Warranty claims must be submitted directly to the manufacturer. Proof of purchase is required. If you have misplaced your receipt, contact us at (904) 534-2576 to request a copy.
---
For questions or clarifications, please contact us before making a purchase. These policies are in place to ensure a smooth and professional transaction for every customer.
Thank you for choosing Sun Coast Restaurant Supplies.